Existing Borrowers

To inform HGIA the sale of your property or a change in your Utility Account, or for general loan servicing questions, please email [email protected] and include the full name of the loan borrower(s) in your email. 

For requests to terminate UCC financing statements and/or subordinate mortgage documents in the Bureau of Conveyances’ Land Court recording system, please email your request to [email protected] with the name of the borrower(s) in the email subject and state the reason for the request (eg. mortgage refinancing, loan payoff etc.).

  1. If the reason is related to a mortgage refinancing, please also include in the email the following:
    1. Uniform Residential Loan Application (Form 1003 or similar)
    2. Credit reports of all applicants from the application in (a)
    3. Preliminary title report
    4. The name and contact information of the escrow team that is handling the transaction closing of the mortgage refinance
    5. The scheduled closing date of the refinance
  2. If the reason is related to loan payoff, please also include in the email the following:
    1. Borrower’s authorization if the request email is coming from a party other than the borrower 
    2.  Anticipated pay off date